Dear Michelle,
Thank you for sharing your experience with us. We're delighted to hear that you found our staff friendly and enjoyed the food and drinks provided during your visit.
We apologize if the beach didn't meet your expectations. The beach is situated in a shallow area protected by the Mesoamerican Barrier reef, which may give the impression of limited water depth. Nevertheless, we assure you that we're nestled in the stunning waters of the Caribbean Sea, offering a serene and picturesque setting for our guests to enjoy.
Regarding the seaweed, we understand your concern. Sargassum is a natural phenomenon that occurs seasonally in coastal areas, and while it may appear unsightly, it is not harmful to humans. Our dedicated staff work tirelessly to clean the beach before our guests arrive, but due to its natural occurrence, some seaweed may still be present.
We regret any inconvenience caused by vendors. Please note that street vendors operate independently, and their presence is beyond our control as beaches are public areas. However, we will do our best to address this issue to ensure a more peaceful atmosphere for our guests in the future.
Once again, thank you for sharing your thoughts, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.
Warm regards,
The Costa Maya Shore Excursions Team