Cozumel

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Cozumel Luxury Sailing & Snorkeling Cruise Experience

Name: Cozumel Luxury Sailing & Snorkeling Cruise Experience
Brand: Cancun Travel Experience
SKU: 279586P92
Price: 139.00 USD
Rating: 3.5 (11 reviews)

Cozumel, Mexico

Cozumel Luxury Sailing and Snorkeling Cruise

From $139.00

Select Date and Travelers

up to 24 hours before the experience starts (local time)

4 to 8 hours
Pickup offered
Mobile ticket
Offered in: English

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Overview

Spend a day out on the water and experience the reef systems of Cozumel aboard this half-day catamaran cruise. Step aboard the spacious vessel and head towards several reef systems to explore the underwater world with your snorkel. See several marine species like tropical fish, sea turtles, starfish, and even stingrays. You also have the option to paddleboard or simply sunbathe on deck.

Take in the views of Cozumel's coast from the boat
Enjoy a delicious lunch and open bar on board
Paddleboard and snorkeling equipment are provided
Pickups are available from Cozumel or Riviera Maya

What's Included

Luxury catamaran cruise in Cozumel
Light lunch
Open bar
Use of Snorkeling equipment
Use of stand-up paddleboard

Ferry fee of US$ 30 per person
Gratuities

Meeting and Pickup

You can head directly to the meeting point, or request pickup

Meeting point

FERRY TO PLAYA DEL CARMEN
Calle 2 Nte 100, Centro, 77600 Cozumel, Q.R., Mexico
Meeting point for all guests staying on Cozumel will be the "Swallows sculpture" at the main pier. You will confirm the pickup time a day before your activity takes places.

Pickup points

Select a pickup point

Start time

09:00 AM

End point

This activity ends back at the meeting point.

Pickup details

You must contact us at least 24 hours before your product date to confirm your reservation and arrange transportation, if you book within 24 hours please contact immediately. Use the contact details on your confirmation/voucher. If your hotel is outside of the coverage area, you will be asked to meet the tour at a designated meeting point or nearby location.

What To Expect

Playa El Cielo

2 hours • Admission Ticket Included

Cozumel

2 hours • Admission Ticket Free

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Near public transportation
Not recommended for travelers with back problems
No heart problems or other serious medical conditions
Most travelers can participate

You must be 8 or older.
Departing from Cozumel the overall duration of the tour will be approximately 4 hours from start to finish.
Departing from Playa del Carmen or Riviera Maya the overall duration of the tour will be approximately 8 hours from start to finish, including transportation times. This may vary depending on your hotel location.
Please note the Cozumel option does not include hotel pickup, you must make your own way to the designated meeting point. You will confirm the exact departure time with the local tour operator.
This tour/activity will have a maximum of 30 travelers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.

Cut-off times are based on the experience’s local time.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Featured review

Andrea_A

Best luxury sail experience ever, with expert and kindest crew and very nice catamaran! A must! Food was served onboard and was good and fresh. Drinks and cocktails also very nice. No compromise on safety at any time, which showed seriousness of the crew.

Reviews

3.5

11 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews

Reviews by Viator travelers.

We perform checks on reviews

Showing 1-10 of 11 reviews

Consider avoiding Cancun Travel Experience Excursions

Yvonne_C, Aug 2023

Unfortunately, the excursion did not go as planned, resulting in the loss of money and an entire day of our vacation. Based on Cancun’s Travel Experience’s Cozumel Sailing & Snorkeling Cruise’s recommendation, upon reaching the meeting point at 8:45 am, we found that the shuttle to the boat had already departed. We promptly contacted the provided number to inquire about the boat's location and expressed our willingness to take a taxi to join the excursion. Regrettably, we were informed that the boat had already accommodated additional passengers from a waitlist, therefore, they had no intention of accommodating any travelers that chose to meet at the designated meeting place in Cozumel rather than opt-in to their additional transfer fees departing from Playa del Carmen. We are requesting a refund from Viator.

Response from Host, Aug 2023

Dear Yvonne_C Thank you for reviewing our Cozumel Luxury Sailing Experience, we appreciate your feedback. We have reviewed your booking and double-checked with our Local Tour Provider that in fact at the time designated there was no one present for your booking. Unfortunately, due to this being a shared experience, a schedule must be kept and your booking was marked as a No Show. Upon your late arrival, our team attampted to contact the operator but the vessel had already begun their sail off procedure, making it impossible for you to arrive. We strongly ask our valued guests to choose the "Tour from Riviera Maya" option if they are not located in Cozumel, this ensures a safe and quick pick-up at your location and transportation to the Playa del Carmen ferry, which you can pay directly at the booth. We hope you had a pleasant time during your visit. The Cancun Travel Experience Team

Do not use them

Denise_H, May 2023

Waited till 10:15. No show. Call them their response was they not operating today and refund our money. By then too late to find a different excursion. They wasted our whole day.

Response from Host, May 2023

Dear Denise_H Thank you for reviewing one of our experience, we appreciate your feedback. We are sorry your excursion was cancelled due to adverse weather conditions, local authorities announcements sometimes do not reach our operators on time. We apologize for the delayed confirmation. We hope you had a great time in Cozumel! The Cancun Travel Experience Team

fun trip

Rosey_B, Mar 2023

had a great time on the tour. everyone on the team was so nice and helpful . They take care of your every need. Safety is a top priority. they make sure you feel safe at all times. the island is so beautiful and getting to see it from the sea is perfect . the lunch, drinks, and entertainment it the best. so much fun

Response from Host, Apr 2023

Hello Rosey_B! Thank you for sharing you experience about our Cozumel Luxury Sailing! We are so happy you had a great time on board, enjoying the view, the food and the drinks! We hope to see you back again soon! The Travel Experience Team.

10 out of 10!

Andrea_A, Jan 2023

Response from Host, Jan 2023

Dear Andrea_A, Thanks for sharing your experience about our Cozumel Luxury Sailing! We are happy to hear that you enjoyed this amazing experience! We hope to see you back again soon! The Travel Experience Group.

They no showed us

Michael_F, May 2022

Booked the 10:00 AM start time but the day before they changed it due to maintenance needed on the boat. They said they would pick us up at 1:45 instead. It was going to be a nice afternoon so we were okay with that. We show up to the pickup spot at 1:30 and wait 30 minutes and no one showed up. I then called the travel agency and they claimed the pickup time was 12:45 and the boat had already left. I called the gentleman that let us know the day before the pickup time was at 1:45 and he confirmed that still should’ve been the pickup time, but there apparently was a miscommunication, and we wouldn’t be able to do the trip that day anymore. He said we could reschedule to a different day or get a refund, we elected to get a refund because it was our last day on the island. Also, nobody ever called us saying they were at the pickup spot waiting for us, which was frustrating because we were around that area all day anyway so could’ve quickly gotten over there at any time. If you want to do this, I would book it through the travel agency, because we booked it through here and I think that’s what might’ve caused the confusion. Regardless, I would be cautious booking this trip. Only positive is that we got a full refund.

Response from Host, Jun 2022

Dear Michael_F Thank you for taking the time to review the Cozumel Luxury Sailing & Snorkeling Cruise Experience, we appreciate your feedback, it further improves our service. We are very sorry we were unable to make this work for you. The miscommunication on this matter is unacceptable and we can assure you we have taken action to ensure nothing like this happens in the future. Being on time is paramount to us. And sudden changes to our schedule must be provided on time to any and all of our guests. Failing to do so, we opted to Fully Refund your booking, in order to somehow provide a rapid response to the situation we put you in. Once again, we sincerely apologize for this situation and please, do not hesitate to give us a call to assist you whenever you are in our wonderful destination again. Until next time, warm regards. The Travel Experience Group

Great Experience!!!

Seth_E, Feb 2022

Cancun Adventures was great! Marisa picked us up and always made sure the group was together and safe. Hugo made sure we were safe and had fun in the water. Martin and Magarito kept the ship clean, answered all our questions, made jokes, and kept the drinks coming! We had thr best captain in Cozumel, Captain Reyes, who kept the boat smooth even in rough waters. Highly recommend. Worth the money just in drinks. Great experience and we plan on coming back!

Response from Host, Apr 2022

Dear Seth_E Thank you for reviewing our Cozumel Luxury Sailing & Snorkeling Cruise Experience, we appreciate your time and will use your comments to keep providing a great experience! We are very happy you had such a great time, our staff and crew is always doing their best to make sure our guests are happy, entertained and well taken care of. The crew are experts of their trade and will make sure the Sailing Experience runs smoothly, as gliding across the sea. We are glad yours was a great experience and we hope we see you again soon! We'd love to have the privilege to take care of your vacations plans once more! Until next time, warm regards. The Travel Experience Group.

Highly recommend for various reasons

Sandra_M, Jul 2021

The crew took really good care of us. They made safety a priority and were very accommodating to everyone’s specific needs. I recommend bringing a rash guard, as no sunscreen is allowed while snorkeling (not even the reef safe kind), as they not only care about their passengers, but the reef itself. After the reef snorkeling portion of the trip, you can put on sunscreen, because the rest of the fun takes place away from the reefs. They also provided all drinks in cups instead of individual plastic bottles, which I appreciated (less waste). Honestly, this tour was worth the cost. I went on another reef snorkeling excursion which was less expensive and there was a marked difference. The less expensive excursion was fun, and they followed all the standard rules, but it was way more crowded, and there wasn’t the attention to the environment. I highly recommend this excursion.

Response from Host, Jul 2021

Dear Sandra, Thank you so much for taking the time to leave a review on the Cozumel Luxury Sailing and Snorkeling Cruise. We are really to know the experience was able to meet up your expectations, that the crew did their best to take care of you and to accommodate everyone's specific needs. As mentioned, environment is a top priority and we are indeed proud of doing our part, by providing experiences that are performed in a sustainable and responsible way. We are very much looking forward to have you back anytime soon and to provide once more, with the best experiences in the region. Hasta la próxima! The Cancun Travel Experience Team

Fun & lively experience.

Kerryn_S, May 2021

ImFun and lively experience. Good food. Good drinks. Good photos. Guides were great. Would definitely recommend.

Response from Host, Jun 2021

Dear Kerryn, Thank you so much for sharing your experience for the Cozumel Luxury Sailing & Snorkeling cruise. We love feedback and of course we love to know when everything goes really well. Thank you for taking the time. We hope to have you back soon, it would be our pleasure to host you again. Saludos! The Cancun Travel Experience Team

Not as advertised

Rebecca_G, May 2021

This tour is misrepresented on Viator. It is only 4 hours, not 7 and only 1 snorkel stop, not the 2 as described. I called Viator ahead of time to confirm the time on the catamaran and itinerary and they confirmed what was listed. They then refused to issue any type of refund. Do NOT book through this company. Book directly from The tour agencies so that you know what you are getting.

Response from Host, May 2021

Dear Mrs. Guahen, We appreciate very much you taking the time to share your feedback on the Full-Day Cozumel Luxury Sailing and Snorkeling Experience that as a matter of fact you did not find pleasant. To have our valued customers’ comments help us to improve. We have reviewed the product, and have not found misleading information. As per Viator’s policy we must include the overall duration of the experience which is 7 hours from start to finish, from hotel pickup to hotel drop-off, this includes the time spent on the ferry if you are departing from Playa del Carmen. In the schedule section, the information is properly shown, performing the actual activities take approximately 4 hours. Please note once navigating, the captain and crew of the vessel will always have the final decision regarding the amount of stops to be done, this will depend on weather and ocean conditions and will always be done in the most important effort and goal, keeping each one of our passengers safe. We received indeed, a refund request, claiming a 50% refund and no details nor reasons other than “Tour was not as advertised”, unfortunately we are not able to provide any kind of refunds without having all the proper information and/or if the activity was provided in full, with no delays and no issues in the factors we or the local boat operator are accountable for such as weather and ocean conditions or the hotel/location of our valued customers. We truly apologize if the experience failed to fulfill your expectations and we are willing to show our gratitude for sharing your opinion with us, just reach out to us directly, our lines are open. Marco Schiapparelli +52 998 246 4089

Des sardines entassées sur le ponton d’un Catamaran

Catherine_C, Mar 2023

D’une excursion de ‘luxe’ en catamaran pour un groupe de 10 à 15 personnes maximum selon le tour operator avant réservation, nous nous sommes retrouvés le jour de l’excursion à 27 adultes assis et entassés comme des sardines dans une boîte sur le ponton avant du bateau. Bref pas du tout conforme à ce qu’ils nous avez été confirmé avant l’achat de cette prestation de services (même après vérification de la prestation par téléphone avant achat). Par ailleurs, l’heure de départ de l’excursion indiquée à 9heures du matin pendant la réservation et le Pick-up à notre hôtel n’ont pas été respectés. Rendez -vous en fait localisé ailleurs et à 6h40 (!) du matin au lieu de 9h car il s’avère que 9h est l’heure de départ du Catamaran du port de Cozumel et non l’heure de notre départ de l’hôtel! L’excursion se termine à 13h au port de Cozumel. Donc attention aux horaires… Dommage que les véritables conditions de vente n’aient pas été communiquées ou du moins pas correctement car dans ce cas nous n’aurions pas réservé cette excursion. Par ailleurs, l’obligation légale de posséder un nombre identique de vestes de sauvetage au nombre de personnes présentes sur bateau (soit un total minimum 31 vestes avec l’équipage) nous semble peu probable pour assurer la sécurité des passagers en cas d’avarie ou problème. Pour le reste, l’équipage du bateau est très attentif et serviable et a fait de son mieux pour satisfaire toutes les nombreuses personnes présentes sur le catamaran. Heureusement qu’il y avait l’open bar pour nous consoler…

Response from Host, Apr 2023

Dear Catherine_C Thank you for reviewing our Cozumel Luxury Sailing Experience, we appreciate your feedback. The features and specifications are shared on our product page, from the size of the vessel and the group to the time when the tour starts. This is the specific time when the vessel leaves the marina in Cozumel. This means that in order for our guests to arrive in a timely manner, they must be picked up earlier. Not only because of the location of their hotel, but also due to having to take the ferry to Cozumel. We are sorry to hear our Sailing Experience was not up to your standards, in this cases we strongly recommend to inquire about a Private Tour. We hope you had a fantastic time in our beautiful destination! Warm regards, The Travel Experience Group