Hello Richard, We take our reviews very seriously and work very hard to give the best possible service. I must say that I take offense to your "scam" comment. Truly uncalled for and out of place comments affect every one of us including the nice person that you said helped you.
We have two locations, that is why each activity name includes the location, ex: "SNUBA...inside Chankanaab Park". This is the first time that we have had this confusion.
SNUBA is a shore dive with a maximum depth of 20ft intended as a cross-over between snorkeling and scuba. This is an activity that most people can do without being certified. You are a certified diver and maybe you were looking for something more extreme that requires a boat and diving certification to reach the deep reefs of Cozumel.
As much as we communicated and rescheduled your SNUBA twice to accommodate your scuba diving trip, I'm sorry that SNUBA in Cozumel was not what you expected. Sincerely, Steven