Dear Ezgi,
Thank you for sharing your feedback with us regarding your recent tour experience. We sincerely apologize for the inconvenience caused by the presence of the couple and their young child during your tour.
We understand your frustration and disappointment, especially considering the impact it had on your overall experience. While we strive to accommodate travelers of all ages, we acknowledge that certain activities, such as high-altitude hikes, may not be suitable for very young children.
We take your feedback seriously and will review our policies to ensure that future tours are better suited to the needs and expectations of our guests. Your comfort and satisfaction are our top priorities, and we regret that this was not reflected in your experience.
We appreciate your acknowledgment of the professionalism of our tour guide and driver, and we will be sure to pass along your compliments to them. Please know that your comments will be taken into consideration as we work to improve our services.
Once again, we apologize for the inconvenience, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.
Warm regards,
Edwin Pimentel
Peru Private Tours