We appreciate your feedback, but it's important to clarify that the details provided in your review don't entirely align with our records of your trip. However, we take all feedback seriously and will investigate the issues you've raised to ensure that any legitimate concerns are addressed appropriately remember also that you were in a group.
Regarding the train delay, while delays can occur due to various reasons, we strive to minimize disruptions to our customers' travel plans. We apologize for any inconvenience this may have caused.
As for the booking error and the involvement of the police, we take this matter very seriously. We have strict procedures in place to ensure accurate bookings, and we will investigate this incident thoroughly to prevent such issues from happening in the future but we also noticed that all your tickets are originals and the police always is controlling averything with every single detail
We value your positive feedback about our guide and the experience at Machu Picchu. We're committed to providing exceptional service to all our customers, and we regret if your experience did not meet your expectations.
Please feel free to reach out to us directly with any further concerns or details you'd like to share about your experience. We appreciate your feedback as it helps us improve our services for future travelers. Thank you for bringing these matters to our attention.