Dear Susan,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced during your visit to the Uffizi Gallery.
We strive to ensure that all our customers have a seamless and enjoyable experience, and we regret that the "VIP Escorted entrance" service was not provided as expected. We understand your disappointment, especially considering your limited time.
We value your feedback and take your concerns seriously. While we do not typically offer refunds for circumstances beyond our control, we would like to discuss this matter further with you to find a satisfactory resolution.
Please feel free to contact us directly so that we can address your concerns and explore potential solutions.
Thank you for your understanding and patience.
Best regards!