Xin Chào, Liz,
Thank you for taking the time to share your feedback on your recent experience with us on our Small-Group 1-day tour to Cu Chi Tunnels, Cao Dai Temple & Ba Den Mount. Your input is truly appreciated, and we apologize for any inconvenience you may have encountered during the tour.
We want to clarify that the total duration of the tour, as outlined on the Viator product page, includes time spent at each destination. The Black Virgin Mountain is convenient 15 minutes from The Cao Dai Holy See, and the Cu Chi Tunnels are on the halfway back. We believe that all three destinations offer unique and worthwhile experiences, but we understand that individual preferences may vary.
We apologize that you were not prepared for a full day of travel. Moving forward, we will make efforts to improve communication to avoid any misunderstandings.
Additionally, we want to emphasize that the tour provides all-inclusive expenses such as door-to-door transfers by air-conditioned minivan, cable car rides, entrance tickets, meals, and more, offering great value in our opinion.
Thank you once again for sharing your concerns with us. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a more fulfilling and enjoyable experience.
Warm regards,
Sam
advisor@asianalink.com