We sincerely apologize for the delayed response and any inconvenience it may have caused. On January 11th, we sent a message regarding about the pick-up for your location. We received your response on January 21st.
On January 22nd, we proposed a travel time for you at 8:00 AM as other time slots were already booked. Unfortunately, we did not receive your email on January 27th, and we acknowledge that it was our oversight not to have noticed it earlier.
On February 1st (prior to the scheduled travel date), we received an email from you requesting a change in the pick-up time to 7:00 AM. Unfortunately, by that time, our vehicle had already been booked by another customer. As an alternative, we suggested a pick-up time of 8:00 AM.
We understand that these errors should not have occurred, and we take full responsibility for the inconvenience caused. We are committed to improving our communication and service to ensure a smoother and more reliable experience for you in the future.
Once again, we apologize for any frustration or inconvenience these issues may have caused. Please feel free to reach out if you have any further concerns or if there is anything else we can assist you with.
Thank you for your understanding.
Sincerely,