We appreciate your feedback, although we regret to hear about your experience. It's important to note that your visit coincided with this sakura season, our busiest period in the last decade.
Additionally, our experience typically includes a 30-minute history tour and a 15-minute dress-up and photo-taking session, extending the total duration to more than 85 minutes. If you chose not to participate in these activities, it indicates a voluntary decision on your part.
We understand that busy periods can impact the overall experience, and we apologize if this affected your visit. If you have any further feedback or concerns, please feel free to reach out to us directly. Thank you for sharing your thoughts with us.