Hello. We writing to you to offer an apology regarding the failure of to provide our promised service to you. While this booking was made appropriately in advance of the service delivery time, sometimes an unexpected surge in local demand and the short notice unavailability of our local partners mean that we would be unable to secure this service on your behalf. We are truly sorry for this disruption to your travel plans. While this is a rare occurrence, we know it was a major inconvenience nonetheless. All of fully committed to working with you in a way that meets your specific needs. We hope you'll keep us in your trust as we move forward. We shall like to follow up the partners involved to ensure that this situation does not happen again with you or any of our other guests.