Dear Dan,
Thank you for sharing your experience with us regarding the Skip the Line into Houses of Parliament & Westminster Abbey Fully-Guided Tour.
We appreciate the opportunity to address your concerns.
We're glad to hear that you found our guide to be very sweet and knowledgeable.
We understand your concerns about the pricing and the perception of the tour being private.
We'd like to clarify that we have never advertised this tour as a private tour.
On our platform, it is explicitly stated as a small group tour with a maximum of 20 participants.
We apologize if there was any confusion regarding this aspect.
Regarding the guide for the Houses of Parliament, please note that it is a requirement imposed by Parliament authorities that visitors use their guides.
We provide our own expert guides for Westminster Abbey, offering an added value to the overall experience.
We regret any misunderstanding and inconvenience caused by the pricing structure.
If there are further details or specific suggestions you would like to share, please feel free to reach out to us at feedback@walks.org.
Thank you once again for choosing Walks for your tour.
We hope to have the opportunity to welcome you on future tours that exceed your expectations.
Kind regards,
Jhonas.
Walks and Devour Tours.