Hello Gayle_P,
We apologize for any disappointment you experienced with the Changing of the Guard during the Buckingham Palace Entrance Ticket & Changing of the Guard Tour. The experience of viewing the ceremony can vary from day to day due to the security measures and crowd control enforced by the authorities.
On certain days, guests may be positioned farther back from the palace, as was the case for your tour. While our aim is to provide the best possible viewing experience, factors beyond our control can affect the proximity to the ceremony.
We understand that this may not have met your expectations, and we appreciate your feedback. We'll work to provide clearer expectations to future guests regarding the potential distance from the ceremony.
Thank you for sharing your experience, and we hope to provide you with a more perfect experience in the future. We are not happy until you are, too.
Kind regards,
Edgar J.
Communications Manager
City Wonders