We are sorry for you had bad experience , I'm sure that you are not our customer , you have buy this excursion with other company and you use only our Bus , because some time when we still have a empty seats other companies call us and book the empty seats for their customers ,
In your knowledge our customers take with them a voucher from our company signed and stamped prouve that the lunch and the guide are included in the excursion price.
When they arrive and meet the guide , the guide asks for the voucher to know the costumers that have booked the guide and lunch, and that are already bought the guide and lunch by the website to not have any misunderstanding .
In the case if the customer booked only transportation he is free he go by himself to explore the area.