TL;DR: This tour was NOT worth its apparent five star rating - concerning service and an unjustified price for what you get. Lance (one of our guides) was great, but on the other hand Wes (the other guide) was a major reason why this tour was not a good time/worth our money, purely due to his lack of professionalism and concern for anyone except himself. It was quite the uncomfortable experience, especially for what the tour claims to provide, but I've explained in depth why below.
Arrived on time after contacting the guides for some clarification of the exact meetup location. Still, the tour launched an hour past the expected start time - which would have been understandable had it not been due to the guides verbally berating each other and overall chaotic operation. Even a member of the separate group on the tour quietly asked us, “Do you guys know wth is going on?” while we waited for the guides to stop arguing during setup and failing to delegate prep tasks between each other. One of our guides, Wes, kept giving confusing instructions - or would forget he gave the instructions altogether - and at one point the owner, Roger, rudely questioned my friend as to why she wasn’t set up in her solo kayak when just a few minutes earlier he told her not to get involved in setting up. It was tense and uncomfortable all around but felt worse knowing they were liable for our safety over the next few hours.
Of the two guides, Lance was interested in our safety and experience while Wes seemed obsessed with finding “the best snorkel spot” and constantly ditching the group in his motorboat, then getting annoyed when we couldn’t catch up right away LOL. Wes mumbled a lot so he was hard to hear for most of it and honestly he seemed to be in an altered state the entire time as well...
We took no issues with the murky conditions of the day (nature’s gonna nature), but my party’s tour came to a head when three of the five of us got sea sick. Thankfully, Lance tended to us swiftly and offered to lead us back to shore since the ratio of guides to guests was appropriate, but Wes said something along the lines of, “I don’t know if you guys read the terms in the contract, but we can’t separate from the main tour group for any reason,” amidst our projectile vomiting session.
We sincerely appreciated the concern from Lance and understand that these tours have guidelines in place for the benefit of the whole group, but the opposing leadership and conflicting guidance throughout the experience illustrates our main point of this tour not being worth its apparent five star rating. Unfortunately, at this price especially, I feel robbed. In hindsight, we should have just rented kayaks and life vests for half the cost and done without any of the drama (probably still would have gotten sea sick, but at least would have avoided the unnecessary tension and inefficiencies).
Once the tour group was reunited at the end, Wes attempted to guilt trip us into tipping and leaving a five star review. Tipping is customary where we're from too so we had intentions of doing so, but this move made us feel even more uncomfortable.
Also a big thumbs down: the only snacks offered were a granola bar and one mango to share between everyone in our group.
This was my friends’ first time visiting Maui but my second time - we know this is a spectacular island and we had certain expectations of course so unfortunately we cannot recommend this tour. You're better off with literally any other company to provide a specialized experience and showcase exactly what the island has to offer.