Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your visit. Your feedback is incredibly valuable, and we are committed to addressing the issues you've highlighted to enhance our services.
We are truly sorry for the delay in starting your reservation and the challenges you faced in communication during the game. It is clear that we fell short of providing the seamless and enjoyable experience we strive for. Rest assured, we will investigate the matter internally to ensure that such incidents are not repeated in the future.
We understand the importance of a smooth and responsive experience during escape room games, and we deeply regret that you had to face difficulties with obtaining hints and getting the attention you needed. Your feedback will be used to improve our communication systems and staff coordination.
Regarding the additional charge and the lack of an offered photo experience, we are looking into these issues to ensure they are addressed appropriately. We appreciate you bringing these matters to our attention.
We sincerely hope that you might consider giving us another chance in the future. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly.
Thank you for your understanding, and we apologize once again for any inconvenience caused.