Odd…. Don’t know who you are or when you booked with my company. I know each and every guest that books because I run the office and my family members (all licensed tour guides) are assigned the tours that we operate.
*** our amazing reviews speak for themselves, Almost every review is a 10. Im actually glad you put this nonsense here because now my potential customers know I do not have fake reviews. If by some wild and crazy chance you were actually my guest. — When our guests are lost or cannot find the group consider that it’s possible you may be in the incorrect location! A simple phone call would have resolved this! You would have been assisted and sent to the tour guide! Guests going to the wrong location and standing there like a knot on a log will not help with finding your group. Just call or text! I’ve had guests standing behind the building! They were just standing on the sidewalk by the back door! They swore they were in the correct location until they CALLED & that simple phone call they made assisted them. They. saw me (the tour guide) and my group that had checked in! They saw the building but didn’t look at the street signs.
Once the tour starts, tour guides do not answer the phone out of respect to our guests who arrive on time and are listening to our tour. Arrive on time or reschedule if you are running late! We don’t judge! If you have questions or concerns call us before the tour and we are more than happy to help!
Jim, I hope you have a wonderful day! You little GEM of a guy that you are! 😂