I am sorry that you did not enjoy the tour. This tour has received at least 72, Viator / Trip Advisor 5 Star reviews. Out of the over 75 reviews, I have only received 3 reviews that complained. Most of the complaints come from people that do not read the tour listing.
Two of the reviews were for the large group version of the tour that is listed elsewhere – not on Viator (even though that tour is not sold through Viator, Viator left the reviews up anyway). One of those reviews basically complained that I did not take into account the schedule of the Long Island Rail Road for the start time of the tour. The one actual Viator purchased tour that complained was from someone who literally said he wanted to commit a serious criminal offense as well as put his life in incredible danger and was upset over the fact that we did not go down into the tracks. As I point out in the tour listing:
We DO NOT enter the tunnels. We view the City Hall Station from the safety of the train. We do not do anything illegal. We visit areas that are open to the public but, in some cases, overlooked.
I believe, and so did over 70 others, that I do point out the overlooked “areas”.
And:
This private tour will completely demystify New York's famous subway system. and give you the secret history and inside story of the creation of the original 1904 subway line and how it grew into one of the most extensive transportation systems in the world. All the art, all the history, all the technical breakthroughs, all the "whys" and all the shenanigans that went into this spectacular achievement.
I have had people complain that we did not walk the tunnels, but no one has ever said that I only talked about the evolution of the IRT subway cars. I believe that I do demystify the history of the system and explain why it took New York City as long as it did to get a system. I talk about why the system is as safe as it is.
I always ask my guests if they can hear me. I am aware that the system is noisy. The scenario of “no matter how load the noise was around us he proceeded weather we could hear or not” just does not happen. If an express train goes by, I stop talking until it has passed. As I say, “the tour is for you – not me”.
When we are at Astor Place, the station with the ceramic beavers, we are at the midpoint of the tour. Starting with the ceramic double B’s near the beginning of the tour along with what I show you on my image pad, there is art, before the end of the tour. I am not sure if it is “unusual” or not but it is art.
My “prepared speech” is the history of how the system happened. It gives everything context. The evolution of the IRT subway car is a small but important part of the tour and it is part of the history. I use it to show the development of what we have today based on lessons from the past – placement of doors for example. I also talk about the signal system and the use of Automatic Train Stops.
What would you have said if I did ask “is there something in particular you would like to know about on this tour”? Would you have known what to ask? I always encourage questions; I always ask my guests, several times throughout the tour, if they have any questions. Is that not essentially the same thing?