Dear client, no need to find a lie and write untrue comments. Firstly, we have no ties with payments for viator. Payment on the Viator website goes through their payment systems. If they took money from you twice, then you had to send them and show a receipt where the amount was debited from you twice, but you did not do it, this is the first lie on your part.
Second, you are cheating for the service that we made for you, you booked a transfer from the airport at 7:30 in the morning, after very long time, you only wrote to us at 9:11 in the morning that you were just getting your luggage, then at 9:14 you just left at the door and we got a call from you and asked where the driver was. So, 1 hour 40 minutes have passed since your reservation, you at least know how to count the time, your voucher says that only 60 minutes of free waiting, after that if you do not get in touch, then it will NO SHOW on your part. But we turned out to be very kind, and since the first driver refused to serve you after a very long wait, we immediately appointed a second driver so as not to leave you at the airport. Our five-star service never makes our customers unhappy. You can see the comments of other people, you are the first client who wrote such a fictitious lie to us in the comments. We have all the evidence and a conversation with you via messages. In cases we can press down and show everything.