Dear custoemr,
thank you for sharing your feedback with us regarding your recent experience. We deeply apologize for the inconvenience and frustration you encountered during the service. It is clear that the service provided did not meet the standards we aim to uphold, and we are truly sorry for the disappointment caused.
Your concerns have been noted and will be thoroughly addressed internally to prevent similar incidents from occurring in the future. We strive to provide exceptional service to all our customers, and we regret that we fell short of your expectations this time.