This tour is not as advertised, however it was still a great experience.
They pick you up and drop you off at a multiple tour location where you stand in line and get a colored wrist band for your tour. Then wait and get in a van with others. This was a red flag for me, but I digress. While on the way to the first stop, assuming it would be coba, we were headed to tulum. When we got off, no breakfast mind you, I spoke with one of our guides. I told him and showed him what I had booked, and what was included. He was confused......
He told me, due to time, we couldn't do both the cenote and beach, it would be one or the other. I was not happy since I paid more for all 4 experiences.
Tulum was beautiful, however I felt kind of rushed through and didn't see all the buildings.
Then we headed to Coba. No where in the description of the tour does it say you MUST rent a bike or hire a driver to get to the main site. But you have to. Its a mile, very walkable, but we were made to rent. $8 for a bike and $17 for a driver.
The site was beautiful, the bike ride was smooth enough.
After was lunch buffet. Very delicious but ALL the tours go to this restaurant, so it can get crowded and some food will go quickly. However, there were lots of options and it was all good, authentic Mexican food. There's a gift shop next to the place we went, and I thought the prices were a bit high.
After we were asked if we wanted to go to the beach or the cenote. The tour took us BACK to Tulum, where some guests got off to go to the beach, then, up the road to the centoe for the rest of us.
The Centoe was beautiful!! Crystal clear, refreshing water. Multiple places to jump in. If you are not a good swimmer, they rent life jackets. There's a small restaurant on site along with bathrooms and changing rooms.
Now, as a huge planner and someone who reads reviews seriously, I was really disappointed. However, the guides, Alfredo and Pastor, made it they best they could. I was with another couple who had booked the same tour as myself and they were also shocked and upset it wasn't the same tour. We were provided with a light breakfast after mentioning something, which was nice.
I feel like everyone on that tour, were duped into believing it was something else. As well, everyone on that tour.
I wouldnt book through this company again. While I loved out guides, I wasnt provided with that I had booked, nor a refund of any kind.