Thank you for taking the time to write a detailed review of your trip and thank you for recommending this tour for families. I am very sorry that your experience with me was worse than expected, which might also be hampered by rain during most of the day. I assume you would prefer a small group trip, where a driver-guide does not follow the group at stops but leaves travelers to explore unfamiliar places on their own. But this is not in line with the concept of our private tours, when a driver-guide shows to travelers the best of the trip, rather than staying in the car as a taxi driver. We shall take your comments into account and continue to confirm if our clients want escort during their stops or want more freedom, as it turned out in your case. Thanks again for this review, although you could let me know your wishes during the trip.
When it comes to a guide engagement, we try to appoint a guide based on availability and client interests, but we have not received any information about your age. During the correspondence before the excursion, you also did not indicate any special requirements for this matter, so the choice of a guide by age was not relevant to your trip. My son, whom we met on the way, was with another group, which he rode the day before, and they asked him to be a guide on the next trip.
We made the tour in a company-owned vehicle that was as specified in the tour description and had all permits for commercial travel with tourists. Therefore, one cannot agree that the choice of the guide or vehicle was wrong.
As for lunch in Fridheimar, I'm glad you liked this place, but payment for lunch is not included in the tour price, it is indicated in the tour description. Before visiting the greenhouse, I asked if you would like to dine at this place at the right time, and the answer was positive. It's strange that you thought it rude to ask you to pay for a meal that costs no more than anywhere else in Iceland.
We will take into account your wishes for our future trips in accordance with the best practices for private tours. Best regards, Sergei S.