Dear customer Klaus
I hope you are well.
Firstly I would like to thank you for flying with us, but
Your comment about my service is not in line with the service provided to you, as you purchased a paragliding hang gliding flight experience with the round-trip hotel transfer package, video and insurance fee included, total duration of 2 hours , and we were precise and punctual transfer on time and when you arrived at the meeting point we were waiting for you, you registered your flight at the club and went up to fly paragliding which flight was a well above average, flying approximately 20 minutes and at this time of day your flight was the best of all, we were sure that you had seen this advantage in your flight compared to others at the time. Personally, we saw your satisfaction all the time, and at no point did you question your misinterpretation of the flight time. I hope you understand my explanation. take care.