Dear Customer,
Thank you for taking the time to leave this feedback. We care about hearing about the experiences of all of our customers, whether they be positive or negative.
We regret to hear that you were not satisfied with the tour, and that the start time was later than what you had booked. We apologize for any inconvenience this may have caused. We aim to provide the best possible experience for our customers, and so we and regret that the organization has detracted from your experience in the Vatican.
Thank you again for your feedback, and we hope that you enjoyed your trip overall.
Regards,
Customer Services, Tours and Tours