Dear Michael,
I'm Paola from Roma Opera Omnia.
I am very sorry but Wednesday 27th July was an exceptionally hot day.
The part of the Rooftop that we use is covered with a structure for the sun but unfortunately it can arrive in some places.
However we do provide our guests with sun umbrellas.
We had assigned you a seat with a beautiful view of Rome and in front of the artists with the sun coming from the side.
If the place was not to your liking, you could have asked: our staff to be moved immediately, as you arrived on the Rooftop long before the start of the concert and we would certainly have found a solution.
Instead you consumed the aperitif and then after half an hour from the start of the concert you decided to leave by saying only then that you did not want to be in the sun.
At that point our staff told you that they would find you a shady accommodation, but you decided to leave anyway.
We do everything possible to offer our guests the best possible experience.
So thank you for your review because so I have the opportunity to tell our guests that we are there to make sure their experience lives up to their expectations, so if something is not to your liking, don't keep it to yourself, let us know immediately !!!
We will try our best to satisfy you
Paola