Hello and thanks for the review. We will look into this situation and see what went wrong. For sure the Vans are way more than the suvs and you were not over charged. Sometimes with these reservations only the seat count is noted and luggage count can say something different which puts u in a larger vehicle. $260-$320 is about average for van service depending on Van size, pass count and destination so u were not over charged for this ride. You did reserve the wrong vehicle at time of making booking so when we call to confirm we try and figure out all detail and let you know ahead of time if there is a upgrade fee. Sorry driver stressed the gratuity part im guessing maybe you had extra heavy luggage lol Just kidding but we do appreciate the gratuity part however we don't require it and its totally optional so if that seemed out of place for him to mention it we can definitely refund that part if not deserved. Were glad the overall experience and ride was great.
Take Care.