thank you for your review, however we are very disappointed with this tour. We work with professional guides, who are very flexible according to your wishes. For 4 persons we provided a huge minivan with 4 large seats to have enough legroom for the long journey with the cane. As you asked for the extra seats (the third row) on the spot we put it in the van immediately in 5 Minutes.To avoid the long queue and not to waste time in Schonbronn palace we booked tickets in advance to enter the palace promptly. The tour in the palace takes approx 50 Min long, and it takes another 30-40 Min to see the garden, but it is normal. We are glad you liked your lunch, but yes it was crowded in lunchtime, but this is one of the best restaurant in the area, very popular. It is normal and professional to enjoy a 2 course lunch in one hour. We never provide fast food lunch for our guests instead of having the great Wienerschitzel in this restaurant.
It is very sad and unfair to state you visited only the Palace and the Saint Stephen Cathedral, as you were shown the Augustiner wedding church of Habsburg rulers, Holy trinity monument, Hofburg,Minorite church as well(Last supper of Jesus mosaic wall painting).
The guide took care the lady with cane, sitting down her for rest and returning back for her at every occasion.He entered to several streets (where entering was prohibited ) to be much closer to the sighseeing points to make it more comfortable for the lady.
He was flexible by the end of the tour took you to a famous restaurant in Budapest center instead the hotel according to your wishes.
Thank you for chosing us during your stay in here, we hope you enjoyed your stay in Budapest,
Regards,
Susanna Vizvari