Dear Lucinda,
Thanks very much for taking the tour with us and for your review. I'm sorry to hear that the tour didn't fully meet your expectations. I do understand how you feel about the tour, as you can see from all the positive reviews, we always try to to our best to provide the best possible experience. We kindly ask you not to mislead our future guests by saying we do false advertising. The ONE hour long river cruise from Szentendre city is the real part of the excursion at the end of the day on the indicated days. In special occasions (stormy weather, level of the Danube,technical reasons, works on the Danube, goverment restrictions) the cruise can be cancelled, which is out of our control.
You participated on our most popular 8-9 hours all day tour, visiting the most historical cities in the countryside. We are very sad you did not mention anything about the real value and experience of this all day tour, only about the last 60 Minutes river cruise part, which was cancelled by the cruise company owned by the Hungarian government. Not to miss the cruise experience we offered an exclusive, high quailty, one hour long Danube river cruise with complimentary drinks at the end of the day.
The essence of this whole day tour is to visit the three most historical parts of the Danube bend, that was provided for you with a professional guide, all the entrance tickets, lunch with drinks, hotel pick up and drop off, as it was advertised. I am so sorry that you feel disapponted about the whole day, however you got an excellent service from our guide.
Hope to be able to welcome you back one day and help you overcome that first impression.