Aloha We appreciate your review and we understand that snorkeling on Hawaii is not for everyone. If you did not feel safe, than you made the right decision for yourself. The beach you went to is one of Kauai's safest beaches with life guards on duty and a beautiful reef protecting the shoreline. You are right the reef comes all the way up to the shoreline, since the islands were all once formed from lava, however there is sandy areas where it is safe to enter and we point those locations out to you in detail. When you called to complain, I immediately checked the beach cameras and informed you that the scene you were describing was not what I was seeing on the cameras. There were plenty of people swimming, playing, and snorkeling. When we hung up I called the Activity booth on the beach and they too said the waters were safe. If the county of Kauai had deemed the waters unsafe the life guards would have told everyone to get out of the water and closed the beach, but this did not happen. Unfortunately, this was not a great activity for your group, but the other group that was out snorkeling had a wonderful time per their review.