Thank you for taking the time to send in your feedback about your cruise. Providing fun, safe
boating adventures is our highest priority, and we are very sorry to hear that your experience was
anything less than wonderful. We are looking into every aspect of your trip to find where we fell
short so that we can address those issues immediately.
Our captains and crew are trained to place the passengers in the best position to view sea life,
and while observing whales, dolphins or turtles is not guaranteed, the large majority of our
passengers get the opportunity for some great sea life experiences above and below the water. In
fact most reviews mention great sea life experiences.
While we can't control the weather, our captains and crew are trained to make the best decision for the safety of all passengers and crew. These decisions are rarely, if ever, are made before the vessel leaves the harbor, but are instead made when the captain leaves the harbor and can better judge the currents and swell. We still provide the same trip length and amenities, albeit at a different site. We make every effort to put our guests in the best, safest conditions possible.
We strive to provide stellar customer service to all our passengers and guests. While over 90% of
our reviewers rate us as excellent or very good, we appreciate and value all feedback our
customers choose to provide.
We love taking guests out to experience Maui's amazing ocean environment and are very sorry
that we did not meet and exceed your expectations. Please give us a call or visit us again on your
next visit to Maui. We’d love to get a chance to win you over.