Thank you for sharing your feedback, Dennis. We're glad you enjoyed our excellent food selection.
Conversely, our team always aims to provide an enriching experience - blending culinary delights with insightful narratives. Typically, our guides are known for their upbeat demeanor and passion for sharing the intricate details of the neighborhoods we explore in Austin. From the reviews and feedback we've received, our guides are usually upbeat and excited in sharing interesting details about this beautiful neighborhood while moving from venue to venue. It appears to be contrary to what you've shared.
Additionally, regarding the lack of time for questions at the end, our guides are more than happy to accommodate specific inquiries or discussions when asked. In this instance, it's regrettable that your experience didn't align with our usual standard of excellence. We understand that the opportunity to ask questions and delve deeper into the cultural and historical aspects of the tour is an essential part of the overall experience. Rest assured, we will address this with our team to ensure that future tours are reinforced to allow ample time for questions and discussions.
Also, upon checking, we noted that your booking was made through Viator. While we strive to ensure a seamless booking process, any difficulties or issues encountered during booking with our resellers should ideally be communicated directly to them to help streamline their platform's booking process.
We're committed to making every guest's experience exceptional and we invite you to join us in over 60 cities worldwide for another chance to discover the secrets of local cuisine. We are confident that, given the opportunity, we can provide you with a memorable and enjoyable food tour experience. If you’d like to discuss this further, don’t hesitate to reach out to us at info@secrettours.com.