Playa Tortugas, Quintana Roo, Mexico
Please feel free to show up at the meeting point at any time, starting from 10:00 hrs to 16:30 hrs at Marina Adventure Bay, Boulevard Kukulkan Km 6.5, Playa Tortugas, Zona Hotelera, 77500 Cancún, Q.R.

End point

This activity ends back at the meeting point.

What To Expect

Additional Info

Confirmation will be received at time of booking
Not recommended for travelers with back problems
No heart problems or other serious medical conditions
Not recommended for pregnant travelers
Near public transportation

Not wheelchair accessible
Most travelers can participate
Dress code is casual with comfortable clothes (i.e. sportswear and swimsuit)
This tour/activity will have a maximum of 10 travelers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.

Cut-off times are based on the experience’s local time.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Reviews

3.0

6 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews

Reviews by Viator travelers.

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Showing 1-2 of 6 reviews

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Honey_C, Oct 2023

My husband and I booked this as an excursion 10/20/23. When I received confirmation, we proceeded by taxi to the meeting point that was listed as a google map pin drop. This ended up being the wrong address. We then had to get another taxi to the correct location. When we arrived no one was available for check in. There was workers present at a location next door that informed us “all of these excursions were canceled due to high winds”. It did not seem to be much winds at all and there were active parasailing activities we could visually see at that exact moment. We ended up having to walk back to our resort. I attempted many times to contact an attendant directly at the excursion company without success. I have also explained to viator with request for a refund with no answer other than they are reaching out to the excursion company. HIGHLY DISAPPOINTED IN SERVICE

Response from Host, Oct 2023

We are sorry to hear your displeasure but we appreciate the comments. In our product it is in the description that the activity takes place at Playa Tortugass at kilometer 6.5. That day we were waiting but the wind restricted maritime activities and for safety reasons all activities were closed. We are sorry for the bad time, we have already proceeded to refund the activity with Viator

Não entregam as fotos e não dão suporte

Isabelly_C, Mar 2024

O passeio em si é muito bom, mas adianto, NÃO paguem pelas fotos, eles não dão retorno algum e nenhum suporte, você joga dinheiro no lixo praticamente, não recomendo com as fotos.

Response from Host, Mar 2024

Lamentamos muito pela experiência devido ao problema da fotografia. Esses comentários estão sendo repassados à gestão de fotografia e operações para posterior análise do ocorrido, já que foi estipulado um processo de 24 horas para envio do material. Trataremos este caso especial minuciosamente para que isso não aconteça novamente. Por favor, envie-nos os dados da sua reserva para ver qualquer compensação ou para nos visitar novamente.

From $65.00

up to 24 hours before the experience starts (local time)

Cancun Parasail Open Schedule

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Overview

What's Included

Meeting and Pickup

Meeting point

End point

What To Expect

Additional Info

Cancellation Policy

Reviews

From $65.00

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