up to 24 hours before the experience starts (local time)
The meeting point is Marina Las perlas at Blvd. Kukulkan Km. 2.2, Cancun Hotel Zone. Check in opens at 9:00 am and closes at 09:45 In case you need Roundtrip Transportation from your hotel (Cancun, Playa Mujeres or Riviera Maya) please request on your booking details it has a minimum price
If your hotel is not listed, means you need to go for a special meeting point, please let us know in which hotel are you going to stay so a representative of our company can contact you to indicate the meeting point and pick up time. The schedules vary according to the hotel, our representative will indicate the exact schedule via mail or via text message.
You can cancel up to 24 hours in advance of the experience for a full refund.