Meeting points for travelers that are in downtown hotels and airbnb's or any location we can't reach: Cancun Meeting point: In front of the lobby at Oasis Smart in Tulum Avenue Playa del Carmen Cocobongo at Playa del Carmen Tulum: Theres is no pick up in any hotel or airbnb, if the customer wants to get there by it's own please get in contact with us so we can provide assistance. Another option would be for the customer to move to Playa del Carmen at Cocobongo which is the closest meeting point. The pick up time is set according to your location, the travelers that doesn't provide pickup location will need to get in contact with us as soon as possible, otherwise we will not be able to provide the service.
You can cancel up to 24 hours in advance of the experience for a full refund.
up to 24 hours before the experience starts (local time)