Hello Sabrina,
We've very sorry you did not enjoy the speed boat ride from the resort. It is part of the experience that hundreds of people enjoy every day. So it is a very big surprise to hear that you felt in any danger at any time. We have NEVER received this comment from past travelers.
My understanding is that you were sitting at the back of the boat on the way to the resort. This part of the boat is much calmer, with fewer bumps when passing over waves. You then chose to sit at the front of the boat for the return trip haven already seen people screaming for joy and getting wet on the first voyage.
I would suggest that if you do partake in a speed boat ride in the future you sit in the dryer and calmer position in the back of the boat.
As you are aware your refund was issued 2 days prior to posting your review. Although we do not believe any refund was warranted, due to your unfortunate emotional experience we decided to make this exception.
We wish you and your puppy the best in your future travels.