Dear Sir or Madam Thank you very much for your information. I apologize for the error of our guide at your arrival time. But unfortunately even the best hunter can be wrong sometimes.
Now if our departure to Cusco is scheduled at 4:00 am to 4:30 approx. due to anticipate delays that may occur in the arrival times of the train, and also within the same is contemplated a space of approximately 30 to 1 hour for you to have time for breakfast in town or buy a snack. According to the indications of our guide, the tour starts at 10:00 am which is the recommended time to take the bus that takes you to the entrance gate, this bus takes approximately 45 minutes and we start at 11:00 am the visit to Machupicchu.
And then you have time to return and go down to the village so you can have lunch and wait for the departure time of the train that fits the scheduled times.
All comments are for us to be more careful and not to trust, we appreciate your input and this will help us to better serve our future customers.
As for the cost the price of the season is the average price we do not charge too expensive or too cheap but we always look for the best experience for our customers. And if we had any fault upon arrival to Machupicchu I apologize and we will continue to improve our experiences.