Dear: Marin,
We regret his comment about the Saona tour, however, we want to clarify some points of his comment.
Because it seems to us that you are confusing our description with that of another product that you probably saw on some platform.
Firstly, no one has a tour of Saoan for 5 or 6 people, unless it is private. In our description, we clearly inform you that it is up to 80 people.
In our description, we talk about open bar drinks (not premium drinks or wine)
The trip from Punta Cana to Bayahibe is approximately 90 minutes as we describe it in the information and as you confirm in your comments.
The photo session is optional, if the client wants it he can purchase it, in the tour description we specify that photos is not including -exclusion part-. (the tour does not include a photo)
On the catamaran or in the crystal glass is not safe because can be danger, that why all boar activities used it.
The tour includes typical Dominican food on the beach in Dominican style, and we gave them that, just as you mention.
The tour does not include a bottle of beer, or wine (at not point in the tour is a bottle of beer or glass of wine mentioned. On the island, which is public, it is available to everyone who visits the island if they want to buy it. No necessary if you don’t want because you have your drink including you can buy. (it’s no part of us, it’s a shop independent for who want it)
Time on the island is approximately 3 hours, and we gave them that. In the natural pool 45 minutes. Speed boat is part of the attraction of the El Splash water, that what mean speed boat.
The entire Saona excursion uses a support vehicle to pick up the clients and take them to the base to leave in a single bus, otherwise the pick-up would last 4 hours, and on the way back we stop at the base and to distribute the clients in different bus, otherwise it will arrive at the last hotel at 11 at night.
Certainly, the pick-up time was at 07:30am and the bus picked you up 25 minutes later, for which we personally apologized to you via telephone.
We are very sorry for your comment; however, we believe that it is different from all the clients who participated in the tour that day. All the guest that participate on the tour were happy with the service, because we give them exactly what is in the tour description.