Dear Jennie,
We thank you for your feedback, however it seems to us a bit imprecise.
It's true that the tire of one Vespa got a bit flat during the tour, however that Vespa was quickly replaced and its rider was able to continue the experience without problems. However, we seem to recall that this problem did not affect you directly.
Before the start of the tour, our guests are informed that they have to pass a little drive test, in order to make sure that each participant in the group can ride safely. Those who don't pass the test can follow the rest of the group anyway on our substitute vehicle (van or tuktuk) and enjoy the rest of the experience.
We can see your disappointment for not passing the drive test. However, we can assure you that safety is our first and foremost priority, and our tour guides' decision was based solely on that reason. We could put your or other guests' safety at risk.
We are sorry you did not enjoy the experience at all for this reason. We hope we'll have the opportunity to welcome you again in the future and to let you live a memorable day this time.
Best wishes,
Towns of Italy Custome Care