Aloha Martin Greenblatt, we were waiting on your 1-Star review. Just like you announced in your message to us: "If you insist on the surcharge we will leave a 1 Star review".
I am not a fan of blackmail and therefore I rather deal with a bad review and it's consequences than letting you or anybody else blackmail me, my team or my company.
Now for everybody reading this, I am happy to explain the allegations in this creative One Star Review:
Martin Greenblatt wanted to be picked up at the cruise ship harbor. As mentioned in the tour description, there is a surcharge. Please read on to find out why...
Martin Greenblatt came on tour with us, was late for every pick up and held up the group, was rude to the guide and tipped $3 (mahalo :)).
At the end of the tour the guide asked him to pay the surcharge for the harbor pickup and got the response "No, we don't want to pay for it. The harbor is on the way to Pearl Harbor".
1. Why Surcharge
The surcharge for the habor pickup has very little to do with the distance we drive. The Department of Transportation Harbors Division charges Tour Companies for the option to pick up at the Piers.
The surcharge helps...
- to offset the cost DanielsHawaii pays for the permit to be able to pick up right in front of the terminal for your convenience.
- to cover the extra time for the extra stop at the busy harbor (thousands of people leave the ship at the same time and it can get chaotic at times).
2. Your possessions
Nothing is ever left "unsecured" or unattended. The guide and the rest of the group were already waiting for you next to the van for about 10 minutes when you showed up after the Pearl Harbor visit.
3. Radical Polynesian Activist
We educate everybody on our tours about Hawaiian history and the overthrow of the Hawaiian Monarchy. This has nothing to do with radical views. Our guides are passionate educators about Hawaii, Pearl Harbor and our rich State History - just as passionate as you are about writing this review. I personally wouldn't call you an activist for your accusations though.
4. False Information
All the information given on our tours are based on facts. Sorry, the truth hurts sometimes. You might have alternative facts that you like better, but it is not our job to guess. Maybe next time only go on tours that educate about history you like and agree with :)
5. Loud Guide
It is important to us that everybody in the group can hear the guide loud and clear, because he or she provides important information.
You could have stood further away from the guide if it was too loud for you ;)
The historic facts would not have changed though, so you would have still hated it.
5. City Tour is special
The walking tour through Downtown past Iolani Palace, King Kamehameha Statue, Aloha Tower, the Capitol, the Eternal Flame, the father Damian Statue and the Queen Liliuokalani Statue is what makes our tour stand out and even more special and unique than it already is. Other tour companies only drive past these locations whereas we actually walk past so you can take great pictures and learn more about Hawaii.
It is sad to read you don't care about the places and cultures you visit.
We wish you all the best for the rest of your trip Karen and hope you find a country, region or backyard with history you're ok with.
Much ALOHA,
Daniel
Owner DanielsHawaii.com