I am very sorry to hear that. But as I know you were picked up at the hotel by our employee Alex. He walked with you to a closest place where our bus could park - 300 meters. Unfortunately the hotel you booked has no parking for buses. At the bus there were no guide at all. All guides are employs of Auschwitz Museum. Only tour leader traveled with you. His job is to take care of all technical apsectsb of the tour. He is not a guide. From my side I would like to say sorry that the tour didn't meet your expectations.