Dear guest,
We sincerely apologize for your disappointing experience during the Highlights and Hidden Gems of London private tour. It's truly disheartening to hear that our guide did not show up and that you were unable to reach us through the provided numbers.
We understand the importance of your time and the anticipation of exploring a new destination. Such incidents do not reflect our commitment to providing private and sustainable tours.
Please accept our deepest apologies for any inconvenience caused. We will be thoroughly investigating this matter to ensure it doesn't happen again. Your feedback is invaluable, and we appreciate you bringing this to our attention.
If there's anything we can do to make it right or if you have any further feedback, please feel free to share. We are committed to learning from this and improving our services.
Best regards,
Withlocals team