Dear Zac_C,
Thank you for taking the time to share your feedback regarding your recent experience with us.
We sincerely apologize for any inconvenience or discomfort you may have experienced during your tour.
Please know that your concerns have been taken seriously, and we will address them with our team to ensure that similar issues are not repeated in the future. Our priority is to provide a comfortable and enjoyable experience for all our guests, and it's disheartening to hear that we fell short of your expectations in this regard.
We would like to clarify that while we do partner with ticket sellers, we do not purchase tickets sold to the general public. Instead, we have a separate allocation specifically designated for our tour company.
Once again, we appreciate your feedback.
We hope you will consider giving us another opportunity to provide you with a more satisfying experience in the future.
Best Wishes
Evan Evans Team