Dear Sanddo,
I trust this email finds you in good health.
I wanted to express my gratitude for taking the time to leave a review regarding your recent experience with our company. Your feedback is valued and important to us. I would like to personally investigate the issue you encountered and offer you a full refund, if the details mentioned are accurate.
To assist you further, could you please provide me with your booking number? You can reach me at info@londontravelin.com.
Thank you for bringing this to our attention and giving us the opportunity to make it right.