I would give ZERO stars if that were an option! This tour was a scam. The only part of the tour that went as planned was the train from England to France because we already had the tickets in hand!!! It started off with our tour guide not knowing where the bus and driver were when we arrived in France! She had to repeatedly call, only to tell us that he was 45 minutes away, while she had us all standing on a street corner. While waiting for the delayed bus, our tour guide would not let people go to the bathroom saying the ones in the train station were dirty/ you had to pay for them, and she would take us to a better one when the bus arrived. According to the written itinerary, we were supposed to get a “dazzling panoramic tour of the city” on our way to the Eiffel tour, however this was definitely not the case. Our tour guide and driver took us down back roads, not pointing out anything, and when we asked what certain monuments/statues were, the response was “I don’t know”. After driving around for about 45 minutes and passing right in front of the Eiffel Towers gate, they drove a few blocks away down a back street and stopped us on a corner, saying this was where we would use the toilet! She directed all 17 of us into a tiny gift shop that was about 10ft x 10ft and no bathroom in sight! She told us it was at the back of the store. We had to move metal shelves out of the way to even find the bathroom. It obviously was not a public bathroom! It was small, dirty, grungy and had no toilet paper and only one person could go at a time! All the while our tour guide is out front, laughing and talking with the owner of the store. He handed her a credit card and she handed him something back. It seemed super sketchy! All of us felt that he was a boyfriend or personal contact and that something felt very off!!! We kept asking if we could get our tickets and head to the Eiffel Tower. She said “No, I need to keep everyone together”! We were at this dinky shop for an hour and a half WAITING😡. We finally arrive at the Eiffel Tower and there are plenty of clean bathrooms we could have used and many people could have gone at the same time - and there was NO CHARGE TO USE!!! We go through security which took another 30-40 minutes. The guide then proceeds to separate people into different groups after telling us she can’t do that! Some of us went to get in Line to go up the Tower. She had another group of people going to eat lunch! After standing in line for about 30 minutes, she comes over and tells us that we need to get out of line and do the boat tour because the other people are eating lunch on boats instead of on the tour like they thought! So we get out of line and head out the gate and get on a boat where we are told we need to eat lunch - the only thing they had was vending machines. So 2 sodas and 2 bags of chips for over 20 euros was our lunch (after thinking we purchased a nice lunch and would be eating on the 2nd floor of the Eiffel Tower). Quite a disappointment! After a one hour boat ride where the tour group definitely WAS NOT TOGETHER -we head back to the Tower again! The line had tripled at this point from earlier in the day, so we not only had to go through security again- we had to stand in the heat to get back in line to go up the Eiffel Tower again. Right when we got to the place to buy tickets it was 4:15 pm - one of the people on the tour announced that the Louvre was closing at 6 pm and that the last group allowed in would be at 5 pm! Everyone started to freak out. So the tour guide said “well we can’t do both, so we need to decide what you want to see”! Everyone was livid! We wanted to see both and had PAID TO SEE BOTH!!!!! She said she thought the museum was open until 9 pm! A tour guide should KNOW THESE THINGS AND HAVE A CONCRETE PLAN IN PLACE!!!During the day she kept telling us she didn’t know what certain monuments were around the city. She was completely UNPREPARED FOR OUR TOUR AND DIDN’T HAVE A CLUE WHAT SHE WAS DOING! After everyone finished seeing the Eiffel tower, she had the bus driver take us to the Louvre for pictures, so in her words - “we’d have the memories of seeing it”! No one paid all that money to come travel to France to see the OUTSIDE of the Louvre! It was horrible!!!!! She kept saying we could go another day! NO WE COULDN’T! This was a once in a lifetime trip for most of us, and the only thing we got to see in France was the Eiffel Tower! We asked if we could still get our panoramic sightseeing tour of the city and she said no! That we needed to get back to the train station! (3 HOURS EARLY, I might add) Personally, we feel we should get a 100% REFUND ON THE TOUR!!!! We bought the tour through Viator- however, the Tour group that ran the tour was Goldon Tours! They should be shut down for HORRIBLE - UNORGANIZED business! I’ve traveled many places all over the world and never had this poor of an experience! Golden Tours should be shut down!!! At least, in France!!! They ripped us all off. They had our money, in advance, and wouldn’t give us the tickets - stating they had to buy them all together! If we would have had our own tickets we could have gone on our own and seen everything without the incompetent tour guide! She wasn’t even French. She was from Columbia and didn’t even know Frances history! I came with my daughter to Europe to celebrate her birthday and at least two others in the tour were celebrating birthdays and specifically booked the tour to see the Louvre. Such a huge disappointment for all! Golden Tours needs to be held responsible for this debacle and make a mends to the entire tour group! We want a REFUND!!!!!!!!! Not to mention the 15 HOURS WE SPENT, THE WASTED TIME, MONEY AND PERSONAL DISTRESS AND DISAPPOINTMENT😡😡😡