Hello ,
We would like to express our gratitude for taking the time to provide us with your feedback. We want to emphasize that this is the first time we have received negative feedback about one of our guides, and we are deeply concerned about this. We will immediately relay your comments to our team to initiate a thorough investigation into this incident. We firmly believe in the quality of our services and are determined to rectify this situation.
Regarding the issue with the vehicle, we sincerely apologize for any inconvenience it may have caused during your tour. Sometimes, mechanical issues can occur despite our best efforts to maintain our vehicles in good working condition. We are pleased to know that we were able to promptly resolve the problem by bringing in another van so that your tour could continue and to ensure you were on time for your cruise ship return.
We hope that you will consider giving us another opportunity in the future to demonstrate the quality of our services.
Thank you for your feedback, and we look forward to the possibility of serving you again.
Team A la Française !