Aww, yes, we remember you, the man that was over an hour late for his tour because of late night partying with his boyfriend.
Our guide arrived at 7:30 am at the dangerous neighborhood you were staying at which is way out of our pick up location area, but we made it happen for you guys without complaining.
You two lazily made your way out at 9:05 am, extremely late. You should mention the real facts sir. What we should have done is marked you down as a
no-show. We reserve the right to mark someone as a no-show after half an hour of waiting, thereby losing your tour and money.
So due to "your tardiness", you encountered a long line at the rock, at which point you were unwilling to go up the rock and the guide kindly took you to the town of Guatape, where he gave you double the time in the town, covering everything that was stipulated in the booking information, constantly suggesting places to eat, however you didn't want to eat due to the late night you had (not our problem).
After covering all the spots in Guatape, the guide proceeded to go back to the rock and once again you and your partner were reluctant to go up the rock because (the real truth came out) that you had knee problems due to your age as you said, and your young Colombian friend was lethargic due to the previous night, as he said.
So again, not our fault you had medical issues, not our problem or our business about what you do, did, etc the night before,
BUT...ALL OF THOSE FACTORS WILL OBVIOUSLY AFFECT OUR TOUR, including starting very late to begin with. Also, you never mentioned that the guide gave you an extra hour to walk around the rock and shops, enjoying the views from below, again offering places to eat, etc.
We've had thousands of awesome guests who have done this tour with medical conditions who walk around the rock at the bottom enjoying the same views you get from the top without complaining and being cognicent of their limitations.
You knew what you were in for, and yet you still had a good time walking around the bottom part.
As for the tickets, you use them or lose them. They are only a couple of bucks anyways. If you go to a concert and decide not to go inside, you don't get a refund right? Same here. Aside from all of this you insisted on finally eating, but, it was when the tour was over and you told the guide
"It had to be" in Mondongos on 70th street. Furthermore, you were staying way out of our coverage area where we dropped you off at, in a dangerous barrio high in Robledo, costing us more money, overtime and most importantly, safety concerns for our guide in those narrow, risky one lane, windy ghetto roads. Did we complain? NO.
No one rushed you, we paid a boat load of overtime and aren't complaining or charging you more for it. We should of avoided all the headaches you gave us and cancelled your tour from the get go.
We enjoy touring people that are candid, honest and who understand that sometimes things happen. It's how we deal with them that matter, not blaming tour companies for your tardiness, the heavy night before a long tour which requires a lot of walking and medical problems etc.
We have no control over your habits and conditions that affected the tour.
Last, our prices are on point, you get what you pay for in life.
We don't do the crammed, covid infested, noisy and congested bus tours with zero air conditioning and no English speaking guides that you are endorsing.
Besides, had you taken the bus tour, you would have lost your money, as they leave at 6am and don't wait a minute for anyone, let alone an hour an a half like we did.
Nevertheless, I wish you luck and highly recommend that before doing any outdoor tours in the future, you take it easy the night before, come with a better attitude and most certainly have a realistic approach in accordance with your physical limitations.