We will report you to Tripadvisor. We have copies of all your messages. We host the tour at 3pm, you booked for 3pm and your flight did not arrive on time to join us on the tour at 3pm. We found a guide to host a private tour for you at 4pm. We sent you 4 messages to confirm with the guide directly. We did everything to accomadate you. You should be more honest in your review. In addition, we would have been more than happy to refund your money. Unbelievable. Your flight is late. You are late to arrive to the hotel. You are late to arrive for the 3pm tour and we are a "crazy tour agency" for trying to accomadate you with a private tour that you did not confirm with the guide directly as we asked you knowing you were not 100% sure what time your flight would arrive in Medellín. Hope you enjoy the rest of your time in Colombia. We will report your dishonest review to Tripadvisor. Have a beautiful day.