I booked this tour as it worked around my flight time out of Medellin. I called the company many times the night before as the departure information wasn’t accurate. The phone number was disconnected. I found another one for the same company online - no answer.
I texted multiple times, instagrammed them. Tried to contact them via the booking provider and even had other local businesses call them.
Bottom line, they did not show up to neither pick up locations and another tour provider also mentioned they do these actions frequently.
I am still waiting a refund, and I should too be reimbursed for my Ubers there and back and most importantly wasting my time - something I can energy get back.
They finally contacted me without any care or concern that they left me in a neighbourhood alone that I did not know.
Shame on you. This behaviour is appalling.
One of the best tours in Medellin
Marlon_B, Oct 2019
This tour was amazing. Sulay was great. Being a graffiti artist herself and from the neighborhood, she was able to explain each artwork and the artist behind it along with their story. I highly recommend this tour if you spending some time in Medellin. Honestly, most tours of Communa 13 are not done by locals. This tour will give you the neighborhood from a local lense.
Response from Host, Nov 2019
Thank you very much 🇨🇴❤️
From $15.00
up to 24 hours before the experience starts (local time)