Hello Reshmi,
Thank you for sharing your experience. We're thrilled to hear that you found Maasai Mara to be incredible and had a great time seeing amazing animals and scenery with James as your driver. However, we apologize for the issues you encountered with the organization of the safari, including the delay in pick-up which was due to heavy traffic and the accommodation mix-up. We understand your concerns as a solo female traveler and will address these issues internally to ensure better service in the future.
Regards
Sylvia