Hello Jenna, Thank you for the review.We understand your confusion about the pricing. However, we have transparently outlined all additional costs associated with your booking , including the additional destination fee for pick up in San Francisco, standard gratuity and overtime charges far long before the departure date. We have also informed you about possible overtime charges after confirming the customized itinerary.
You had 2 hours of overtime and standard gratuity processed per our terms. Edward - your driver is a seasoned professional , knowledgeable about the wine region and San Francisco. His high stars reviews speak for himself. Drivers do not provide guidance on wine or winery's product. Each winery has trained professionals offering in-depth knowledge about wine.