Thank you so much for sharing your feedback on our tour. We apologize you've had your first negative experience on Viator with us. We operate exactly as the tour is described on the site, which is a one day round trip tour from Orlando with the admission for the Kennedy Space Center paid for separately on the trip. Since the group only had 7 guests, a driver/guide was provided for convenience . It is customary for the guide to accompany the group into the the Space Center but services were refused. I hope you you can give us another chance to show you that any negative experience you might've had was a one off and we try our best to give all groups the best tours that we can. I you have any other questions or inquiries, please feel free to reach back out via qc@uvbookings.com. Thank you again for your time!